We want your return process to be smooth and hassle-free. Please read through the details below before initiating any returns.

Before returning any item, please contact us at [email protected] This step ensures you receive the correct return details. These include the shipping address and a return authorization number (RMA).

Please note: The return warehouse address is not the same as our office address. Returns must go through [email protected] for proper routing and timely refunds.

Claims are only valid if filed within 30 days of invoice issuance.

Items should be returned in original and sellable condition.

Customers are responsible for all shipping charges for non-defective items.

Note: Returns are not allowed on clearance or custom items. Exceptions are made only in cases of a manufacturing defect.

How to File a Claim: Email us at [email protected] with:

The item details

Invoice number

Purchase date

We’ll get back to you shortly.

Condition of Items

Items must be returned in a sellable condition and in a similar packaging as received.

Rugs should be rolled and wrapped around the tube to avoid damage. Use outer protective wrapping for added safety.

Rugs should not be folded as that would damage the rug.

No adhesive or tape should be placed directly on the rug. Using such materials will cause damage to the rug.

Items showing any of the following signs will not be eligible for a refund:

 

• Pet hair
• Dirt or grass stains
• Vacuum beater brush use
• Visible usage or damage
• Damage or stains
• Signs of wear, washing, or improper care

 

Mention the RMA number inside or outside of the package.

Return the item within 15 days of receiving your RMA.

We’ll assume you’re keeping the product if we don’t get it within 15 days of your RMA number.

We reserve the right to refuse returns that are damaged. This includes items damaged due to insufficient packaging.

Once received, items will be inspected. Upon approval:

A credit will be issued (excluding freight both ways and a 15% restocking fee).

Please allow 10-14 days for the refund to reflect in your account.

Note: If an item is used, soiled, or damaged in any way, we reserve the right to refuse credit.

For returns, please use the following NEW address:

HOMESPICE DECOR / Value Added Resources 7900 Rockville Rd, Indianapolis, IN 46214

We are not responsible for items lost or damaged during return transit. Please ensure proper packaging and consider tracking your shipment for safety.

Thank you for understanding and helping us ensure a smooth return process! For any concerns or clarifications, just drop us an email at [email protected]. We're happy to help.