Return Policy

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Return Policy

Braided Rugs offer a 60-­Day Risk-­Free In-­Home Trial wherever possible except for customized rugs, products sold through our Clearance Section and rugs pads that have been opened. If you are unhappy with your purchase for any reason within the first 60 days after you receive it, you may return it  for  a full product refund. The Handling and Processing fee of $8.50 on your original order is non­-refundable.  You are responsible for payment of the return shipping charges.

Important: We highly recommend you to insure your return shipment with the carrier you select for its full purchase price to protect against loss or damage in transit. We are not responsible for lost or damaged packages being returned to us. In addition, you are responsible for filing claims with the carrier you use in case of loss or damage

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Notes on returns

Do not fold, staple or tape any surfaces of the item or rugs.

The returned item must be in new condition. The returned item must be in new and sellable condition. If it is soiled or damaged, no refund will be issued.

No returns will be accepted without a Return Authorization Number (RA#). Returns that are received without an RA# or are shipped to the wrong address will incur additional freight costs and a 20% service fee.

No returns will be accepted after the 60­-day trial period has expired. Clearance Outlet, personalized, custom-made and sample items are not returnable unless there is damage or a defect. In that case, we will gladly provide you a replacement. Rugs pads that have been opened may not be returned for credit.


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Return Shipping Instructions

 To get a Return Authorization, please send an e-mail to [email protected] mentioning reason for return and your order number.